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Help Center

Find answers, get support, and learn how to make the most of your emergency alert system.

Need Immediate Help?

Our support team is here to help you 24/7

Emergency Support

24/7 emergency hotline for critical issues

+1 (555) 911-HELP

Live Chat

Chat with our support team in real-time

Email Support

Get detailed help via email

support@emergencyalert.com

Browse by Category

Getting Started

Learn the basics of setting up and using your emergency alert system

  • Quick Start Guide
  • Setting Up Your First Alert
  • Adding Contacts and Groups
  • Understanding Alert Levels

System Configuration

Configure your system settings and notification preferences

  • Notification Channel Setup
  • Geographic Zone Configuration
  • Alert Level Customization
  • Integration Settings

Contact Management

Manage your contacts, groups, and notification preferences

  • Adding and Organizing Contacts
  • Creating Contact Groups
  • Managing Notification Preferences
  • Bulk Contact Import

Alert Management

Create, send, and track emergency alerts and notifications

  • Creating Custom Alerts
  • Alert Templates and Scheduling
  • Tracking Alert Delivery
  • Emergency Broadcast Procedures

Troubleshooting

Common issues and solutions for system problems

  • Alert Delivery Issues
  • Login and Authentication Problems
  • Notification Channel Failures
  • System Performance Issues

Popular Articles

How to set up SMS notifications
Understanding alert severity levels
Configuring geographic alert zones
Troubleshooting failed alert delivery
Setting up WhatsApp notifications
Managing contact groups effectively

System Status: All Systems Operational

All emergency alert services are running normally with 99.9% uptime.

View Detailed Status

Frequently Asked Questions

How quickly are alerts delivered?

Our system delivers alerts within 30 seconds of detection, with most alerts arriving in under 15 seconds.

What notification channels are supported?

We support SMS, email, WhatsApp, and voice calls. You can configure which channels to use for different alert levels.

Can I customize alert messages?

Yes, you can create custom alert templates and modify messages for different types of emergencies and alert levels.

How do I add new contacts to the system?

You can add contacts individually through the dashboard or import them in bulk using CSV files. Each contact can be assigned to specific groups and alert zones.

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